AIVA Health · Clinic management system
The clinic management system built for Malaysian clinics.
Appointments, patient records, billing, panel claims and LHDN e-invoicing in one place, for every branch. An AI assistant answers your patients on WhatsApp and books them in, day and night.
For GP and dental clinics, from a single practice to a group of branches.
Everything your clinic runs on, in one system.
One clinic management system for the front desk, the consultation room and the back office, so nothing is typed twice.
Appointments and front desk
A calendar for every doctor and room, walk-ins and bookings side by side, and each visit moved from check-in to payment. Follow-ups are listed so nobody falls through.
Patient records and EMR
Case notes, vitals and clinical charts, medical history, investigations and results, consent forms, referral letters and vaccination schedules, with dental charting for dental clinics.
Billing and payments
Invoices, receipts and deposits printed on your letterhead. Price lists, panel consultation fees, discounts, SST and voided bills are handled at the counter.
Panel claims and e-invoicing
Claims are prepared from the visit for panel and TPA portals, and their status and payments come back to one list. E-invoices go to LHDN MyInvois from the bill.
WhatsApp AI assistant
Patients message your clinic's WhatsApp and the assistant answers, books and reschedules. Your staff see every chat and can take over at any time.
Inventory and pharmacy
Medicine and consumable stock for each branch, suppliers and purchases, and stock requests from branches to HQ.
Staff, roster and payroll
Rosters, leave, attendance and commission, and payroll with EPF, SOCSO, EIS and PCB calculated. Staff see their own schedule and payslips.
HQ console and reports
Every branch from one console: price list, staff, roles and collection reports. Ask AIVA answers questions about your clinic's numbers in plain language.
Made for the way Malaysian clinics work.
LHDN MyInvois e-invoicing
E-invoices are submitted to MyInvois from the bill, with amendments when a bill changes. No second system and no spreadsheet at month end.
Panel and TPA claims
Built around the portals Malaysian clinics file to every day, including PMCare, MiCare, HealthMetrics, HealthConnect and Mednefits.
EPF, SOCSO, EIS and PCB
Payroll follows the current statutory tables, so payslips and contributions come out right without a separate payroll package.
WhatsApp first
Malaysian patients book on WhatsApp, so the assistant lives there. It keeps the clinic's hours and hands the chat to staff when a person is needed.
Public holidays and SST
Malaysian public holidays sit on the calendar and SST is applied on the bill as your clinic is registered for it.
A team in Petaling Jaya
Set-up, data migration and support from people who work with Malaysian clinics, in English and Bahasa Melayu.
Change systems without losing your history.
- 01
We bring your data across
Patients, visit history, case notes, bills and price lists are imported from your current clinic system or spreadsheets, with opening balances carried over.
- 02
We set up your clinic with you
Branches, rooms, doctors and staff, your price list, panels and letterhead, and who may see and change what.
- 03
Your team goes live
Staff are trained on your own patients and schedule, and we stay with you through the first weeks of real work.
Patient data stays protected. Each clinic sees only its own patients, and each person only what their role allows.
- Access by role: owner, branch admin, doctor, front desk and locum
- Two-factor sign-in
- An audit log of who did what, and when
- Patient files kept private, opened only through short-lived links
Questions & Answers
See AIVA Health on your clinic's day.
Book a demo and we will walk through a visit from booking to bill to claim, with your own price list and panels in mind.